Privacy & Security

Crix Privacy Policy — Your Information is Safe with Us

Everything about how your personal data is collected, stored, and kept secure at Crix — explained transparently, right here.

Last Updated: January 2026
Key Highlights

How We Protect Your Privacy

Crix holds your trust in the highest regard. Here are the measures we take to keep your data safe.

Encrypted Data Storage
All your data on Crix is secured with 256-bit SSL encryption. Passwords are never stored in plain text — they are always kept in hashed form.
No Third-Party Data Sharing
Crix never sells or shares your personal data with advertisers or third parties without your consent.
Minimal Data Collection
Crix only collects information that is necessary to provide its services. We never ask for personal data that isn't needed.
PCI-DSS Compliant
All payment-related information is stored on servers secured to international PCI-DSS standards. Card numbers and banking details are never stored directly.
Your Data, Your Control
You can view, correct, or delete your personal data at any time. You also have the right to data portability.
Opt Out of Marketing
You can opt out of promotional emails or notifications at any time — just send us an email.
Table of Contents
Introduction Data Collection Data Usage Data Storage Data Sharing Cookie Policy Your Rights Security Measures Minor Protection Policy Updates Contact

Contact us directly for any privacy-related inquiries.

support@crix.click

1Introduction

Crix (https://crix.click) takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how it is used and protected.

By using the Crix platform, you agree to this privacy policy. If you disagree with any part of it, please discontinue use of the platform.

We believe transparency is the foundation of trust. That's why this privacy policy is written in plain, straightforward language — so you always know exactly what we do with your data.

This Privacy Policy applies solely to crix.click and does not extend to any third-party links or services.

2What Data We Collect

Crix only collects information necessary to provide its services. Full details are listed in the table below.

Information Provided Directly

Data Type Example When It's Collected
Identity Information Name, date of birth, national ID number During Registration & KYC Verification
Contact Information Email, mobile number During Account Creation
Payment Information Mobile Pay/Nagad number, crypto address During Deposits & Withdrawals
Verification Documents NID or Passport Photo During KYC Processing

Automatically Collected Data

  • Device type, operating system, and browser version.
  • IP address and approximate location (up to city or district level).
  • Logs of how long each page on the platform has been used.
  • Betting history, transaction records, and session data.
  • Behavioral data collected through cookies and tracking technologies.

3How Your Data Is Used

Crix uses your data only for lawful and specific purposes. We never use your information for anything unnecessary.

  • Account Management: To create, verify, and maintain your account.
  • Service Delivery: To process betting, payments, and withdrawals.
  • KYC Verification: To verify identity in compliance with international AML regulations.
  • Customer Support: To resolve your issues and respond to your queries.
  • Ensuring Security: To prevent fraud, scams, and unauthorized access.
  • Personalized Experience: To show you offers and content tailored to your preferences.
  • Legal Obligations: To comply with applicable laws and regulations.

Crix does not sell your data to third parties. That is our commitment.

4Data Retention & Duration

Crix stores your data on secure servers located in internationally certified data centers, monitored around the clock.

Data Retention Period

  • All data is retained for as long as your account remains active.
  • Even after account closure, transaction records may be retained for up to 5 years to meet legal obligations.
  • KYC documents are retained in accordance with regulatory requirements.
  • Data from inactive accounts is automatically and partially deleted after 2 years.

Request Data Deletion

You may request the deletion of your personal data at any time. However, certain data may not be removable before a specified period due to legal obligations.

5Data Sharing & Disclosure

Crix does not share your information without your consent. However, limited disclosure may occur in the specific circumstances outlined below.

  • Payment Provider: To process deposits and withdrawals, relevant data is shared with Mobile Pay, Nagad, or crypto platforms as required.
  • KYC Service Provider: Trusted third-party services are used for identity verification, and they are held to the same privacy standards.
  • Legal Authorities: Crix is legally required to disclose data in response to a court order or a valid request from a government authority.
  • Technical Partners: Certain technology partners involved in operating the platform have limited access to your data, and are bound by strict confidentiality agreements.

All third-party partners are contractually required to comply with Crix's privacy standards. They may not use your data for their own purposes.

6Cookies & Tracking Technologies

Crix uses cookies on its website to help improve your browsing experience. Cookies are small text files stored on your device.

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions and security Until Session Ends
Functional Cookies Remembering Language & Preferences 30 Days
Analytics Cookies User Behavior Analytics 90 days
Marketing Cookies Displaying Relevant Offers 60 days

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the platform to not function properly.

7Your Rights

As a Crix user, you have the following rights over your personal data. To exercise any of these rights, support@crix.clickto get in touch.

Right to Access

You may request to see what information we hold about you. We will respond within 30 days.

Right to Rectification

You may request corrections to any inaccurate information we hold about you. Updates are typically completed within 7 business days.

Right to Erasure

You may request deletion of your data unless we are required by law to retain it.

Data Portability

You can request a download of your data in a machine-readable format.

Right to Object to Processing

You may object to your data being used for marketing purposes. We will act on your request promptly.

8Security Measures

Crix follows industry-leading technology and best practices to protect your data. Our security framework operates across multiple layers.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): Suspicious login attempts trigger additional verification.
  • Firewall & DDoS Protection: Servers are protected against external attacks.
  • Regular Security Audits: Third-party experts conduct regular audits of our systems.
  • Employee Training: All Crix employees receive training on data protection.
  • Incident Response Plan: In the event of a data breach, affected users will be notified within 72 hours.

9Minor Protection

Crix strictly prohibits account registration for anyone under 18. We do not knowingly collect any information from minors.

If a parent or legal guardian believes their child has submitted information on Crix, please support@crix.clickto contact us. We will promptly delete the information and close the account.

Crix is strictly prohibited for anyone under 18. We collect age-verification information at the time of registration.

10Privacy Policy Updates

Crix may update this privacy policy from time to time. For significant changes, we will notify you in advance via email or a platform notification.

Continued use of Crix after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.

11Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. We typically respond within 24 to 48 hours.

For more details, visit our Terms & Conditions and Responsible Gaming View page.

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